Ready payment problems, such as declined or incomplete transactions

If you lot accept issues paying for Google products, you might need to ready a trouble with your payments profile.

Notice the issue you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this bulletin. Effort these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and then. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments eye settings. If they don't lucifer, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir bill of fare to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product'southward mobile app (if an app is bachelor).
  • If y'all're using invitee checkout when the mistake occurred:
    • Attempt signing in to an existing Google account and placing the club again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to consummate transaction: Expired carte"

Check to meet if your payment method is upwards to appointment. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Delight utilise another form of payment."

Note: These steps also employ if you see the error message "Your payment didn't go through. Please try a different payment method or try again after."

Try the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, then endeavor your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you lot're still having issues, contact your depository financial institution to run across if there's a trouble with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you meet this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your business relationship against fraud.
  • We need a piffling more than information to comply with EU law (European customers only).

To fix the issue, try the following:

  1. Go to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. You might demand to verify your identity earlier you can buy anything through your Google Account.
  3. Brand sure your name, accost, and payment information are up to date.

"Unable to procedure payment: Low menu balance"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can utilise information technology once more:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, y'all'll find a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the eight-digit lawmaking.

If you attempt to verify the payment method again:

  1. Confirm which carte du jour you desire to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Look up to 2 days.
    • If more than than 2 days: Bank check your card statement. Y'all should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase again with a different carte du jour.

If the card y'all want to apply isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more most what to do if you temporarily or permanently airtight your payments profile.

If you're all the same having trouble, contact support.

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